Inquiry channels

Legal inquiries

Legal inquiries should be directed through institutional channels to support an orderly review and a response aligned with the nature of the request.

• Identify the main topic of the inquiry before submitting it.
• Include contact information and a clear description of the request.

Privacy requests

Requests related to privacy or data require enough information to guide review and routing. Avoid sharing unnecessary or sensitive data if it is not relevant to the request.

• Indicate the channel, service, or interaction related to your request.
• Describe precisely the type of guidance or handling required.

Institutional support

Institutional support guides general requests about published information, communications, legal references, or the use of DDOSCOM digital channels.

Follow-up and escalation

When a request requires additional review, DDOSCOM may guide follow-up through the corresponding institutional channels. Keep the reference for your inquiry to support continuity.

• Keep the information submitted and any response received.
• Avoid duplicating requests if a follow-up process is already open.